oh my goodness

So on Friday this man came into the library shortly before we closed. He explained to me that he needed to get his PIN to fill out his FAFSA, because he had to register for school on Monday. Way to wait until the last minute, dude. I showed him how to get his PIN and let him know that we would open at 9 the next day. (He'd arrived after the computers had shut off for the day.) I'd forgotten about him.

Apparently he'd come in on Saturday and had not gotten his stuff done, because he came back yesterday. And today.

This man talks on and on and on. Quietly. And mumbly. He went on and on today about how he wasn't sure how to get on the FAFSA site to fill out the form (how did he get on there this weekend to get his PIN?). He has the website right, but when he types it in, he types something wrong "because my eyes aren't too good." He repeats himself. A lot. Anyhoo. Yesterday he had some trouble getting his FAFSA done because the internet is going REALLY slow at work now for some reason. (Seriously, it's taking some people 20 minutes for one page to load.) I informed him that the internet was still going slowly today, so he wouldn't be able to finish it today either. He said something about how he would be able to finish it, but he's not sure how to get to the page, and he goes to school in Raleigh and he was going to go to the library in Raleigh. It took over five minutes for him to get to the main reason he came to the desk: he wanted someone to come with him to his computer and type the URL into the address bar. How do I know it took over five minutes? Because by the time we'd gotten to his computer, it had already signed him off, which the computers do after five minutes. I had him sign back in and let him know that when he got a browser window open to come back and get me.

I think what he really wants is for one of us to actually fill it out for him. What I don't understand is how he's managed to get through an entire year of college (because he had to be helped with FAFSA stuff last fall) without having a clue how to get onto the internet.